In case you run into issues using our software, there are a couple things you can look into first.
Downloading multiple large files from Google Takeout using a browser can often lead to a corrupted zip because of various interruptions. You can try re-downloading all your files from Takeout using a third-party download manager of your choice, or try to download them via the browser without any interruptions like the computer going to sleep or the browser closing.
Our tool uses metadata info it finds in each file's corresponding .JSON file. You can find those .JSON files by unzipping the archive files downloaded from Google Takeout. In the event that your files still don't have the correct date or other metadata after processing, make sure that information is found in the .JSON files.
Google Takeout strips the picture and video time zone from the metadata and only provides the time in UTC format in the .JSON file. We use the GPS coordinates provided in the .JSON file to convert the UTC timestamp back into its local time.
In the event that no GPS coordinates are provided for a file, our tool will look for another file taken within a similar time period that does have GPS coordinates and assume that they were taken in the same time zone.
Lastly, if no surrounding file with GPS coordinates can be found, the software will simply write the time in UTC format and hope that the user's local machine converts it to its current time zone.
If you encounter any issues with time zones, please make sure that you have GPS coordinates written in your .JSON files first.
We've noticed that importing correctly processed photos in Apple Photos Mac App will still show the wrong date if you have previously imported photos with the wrong date in the past (example: you tried importing them in Apple Photos after downloading the archives from Takeout and noticed it didn't work properly).
We strongly recommend clearing those previously imported pictures from your Photos App and also clear your "Recently Deleted" folder so there is no cache file.
Exporting everything from Google Photos is complicated. Their app limits you to download only 500 items at a time and manually selection those files is long, especially for massive libraries. Additionally, when exporting from Google Takeout, Google strips all metadata from your photos and videos making it very hard to upload your library elsewhere and maintain their chronological order, GPS data, and other information. This tool will allow you to easily export and download your entire library without much effort, and with maintain your files' correct metadata.
This software automates the job of manually downloading every single picture and video from your Google Photos library. We select the pictures and hit download. That's it!
The demo is a way for you to see if the software works for you. It offers the same features as the full one, but limits you to 100 files to test it out.
After experiencing a lot of frustration with exporting from Google Photos, and with Google Takeout's messy export ourselves, we decided to create a simple interface to make the whole process seamless and stress-free. Pictures are important memories and we know the feeling of having them all left unsorted, especially when trying to import them elsewhere. This tool took a lot of time to create, test, and to make sure it downloaded all files from Google Photos while being in an easy-to-use interface, and so we felt that it was fair to ask for a small fee to help maintain it.
We're constantly trying to improve this tool and make it easier for you to process your pictures! If you come across any other bug or issue that prevents you from processing all your photos and videos properly, please contact us so we can help you resolve the issue as soon as possible.
We encourage you to contact us first if you come across any issues. We'll work with you to get the issue resolved as soon as possible and to make sure you're satisfied. If you are not satisfied with our services and the tool isn't working for you despite that, let us know and we'll refund your purchase.
We do not see, store, collect or use your photos, videos, or login info in any way. The embedded Google Photos window is linked directly to Google Photos website, and all downloaded photos are directly downloaded to your machine to the specified file path. Nothing is uploaded to any servers, or seen by us. The payment information is handled by Stripe, and is completely hands off to us. We do not see, or have access to any of the payment information. Stripe gives us a confirmation if the payment method is valid and we proceed to unlock your software. Please contact us if you have any questions regarding your privacy and we'll be happy to help you!
