Common questions and answers about our tool

Why do I need this?

Exporting everything from Google Photos is complicated. Their app limits you to download only 500 items at a time and manually selection those files is long, especially for massive libraries. Additionally, when exporting from Google Takeout, Google strips all metadata from your photos and videos making it very hard to upload your library elsewhere and maintain their chronological order, GPS data, and other information. This tool will allow you to easily export and download your entire library without much effort, and with maintain your files' correct metadata.

How does this software work?

This software automates the job of manually downloading every single picture and video from your Google Photos library. We select the pictures and hit download. That's it!

What's the demo?

The demo is a way for you to see if the software works for you. It offers the same features as the full one, but limits you to 100 files to test it out.

Why does this cost money?

After experiencing a lot of frustration with exporting from Google Photos, and with Google Takeout's messy export ourselves, we decided to create a simple interface to make the whole process seamless and stress-free. Pictures are important memories and we know the feeling of having them all left unsorted, especially when trying to import them elsewhere. This tool took a lot of time to create, test, and to make sure it downloaded all files from Google Photos while being in an easy-to-use interface, and so we felt that it was fair to ask for a small fee to help maintain it.

How do I get help if I come across a bug?

We're constantly trying to improve this tool and make it easier for you to process your pictures! If you come across any other bug or issue that prevents you from processing all your photos and videos properly, please contact us so we can help you resolve the issue as soon as possible.

Do you issue refunds?

We encourage you to contact us first if you come across any issues. We'll work with you to get the issue resolved as soon as possible and to make sure you're satisfied. If you are not satisfied with our services and the tool isn't working for you despite that, let us know and we'll refund your purchase.

How private is this?

We do not see, store, collect or use your photos, videos, or login info in any way. The embedded Google Photos window is linked directly to Google Photos website, and all downloaded photos are directly downloaded to your machine to the specified file path. Nothing is uploaded to any servers, or seen by us. The payment information is handled by Stripe, and is completely hands off to us. We do not see, or have access to any of the payment information. Stripe gives us a confirmation if the payment method is valid and we proceed to unlock your software. Please contact us if you have any questions regarding your privacy and we'll be happy to help you!